Consultant service for an individual consultant to conduct a study on "trends and skills needs for the tourism sector in Rwanda."



NAME OF PROJECT: Governance for Competitiveness Technical Assistance (G4C TA) Project Credit: 65351 – RW

Assignment Title: Consultant service for an individual consultant to conduct a study on "trends and skills needs for the tourism sector in Rwanda."

Reference No.: 018/S/SPIU/2012/MINICOM

The Private Sector Federation (PSF) acknowledges the fact that tourism is very important for the Rwandan economy. Based on feedback from PSF’s Chamber of Tourism, and similar stakeholders, PSF has also come to realize the need for perspective-oriented research and analysis of new and changing skill needs in the labour market that serves Rwanda’s tourism sector.

On that note, a study of this kind will require not just in-depth research, but also a thorough analysis at various levels, that is, the macroeconomic, regional, local, required skills, and enterprise levels. Relevant as it may be, this could also be particularly challenging as the occupations characterised in the sector are dominated by internationalisation, where the mobility of people, jobs, and services are high.

Typically, tourism has one of the highest labour mobility rates; therefore, it has the potential to become a labour market with a truly East African (regional) dimension. It is generally and globally acknowledged as one of the few economic sectors that has significant growth prospects, and is characterised as a catalyst for peace, prosperity, and macroeconomic growth.

Rwanda’s growing private sector is already short of trained workers in all sectors. This is reflected in increasingly growing disparities in the fee structure. Higher-educated workers command a market premium, and workers with vocational education earn 73 percent more, on average, than those who have completed primary school only. It has been realized, for reasons such as these, and several others, that there is a strategic need for specific areas and aspects within a sector as important as tourism to be accorded unique attention.

The overall objective of the consultancy work therefore is to
- The principle and main objectives of this research study is to provide insight into current and future trends for the development of tourism not only in Rwanda, with highlights in EAC region.
- This assignment is expected to analyze the resulting skills-needs in the labour market that serves the tourism sector by offering a clear depiction of past, present, and future trends, specifically in relation to the sector’s current demands for labor/skills, and also needs that are based on future tourism-related aspirations, expectations, and trajectories.
- The purpose of this assignment is to promote an efficient tourism sector in Rwanda, which is adaptive to tourism labor-related needs not only within the country, but also regionally, that is, taking into account the nature of ‘availability’ or possible ‘unavailability’ of the human resource that can serve this sector in a complementary and progressive manner.
- This assignment is also expected to identify and recommend long-term measures that are specifically aimed at strengthening both human and institutional capacity-building for development of the tourism sector in Rwanda.
- This assignment will also identify the role of ICT in tourism and related changes in skills (e.g: electronic commerce and revenue management)

The scope of this study is therefore to cover three specific areas that are considered key for a full comprehension of labour-related needs in the tourism sector. These three classifications or categories are;
(i) Social trends and economic aspects;
(ii) Required skills for the tourism sector and;
(iii) Implementation of recommendations.

It is within a period of three phases that these areas should be diagnosed as thoroughly as possible with the intention of merging all three perspectives in a way that will offer prescriptive solutions for the tourism sector to be able to achieve progressively prognostic trends.

Key tasks
The specific activities and tasks will include:
- The study is expected to cover, all the above mentioned tasks within a methodology that will cover social trends (e.g., demographics, leisure patterns, etc.) and economic aspects (e.g., penetration of ICTs, changing distribution channels, etc.), which determine the future demand for skills and competences. It will discuss the question of "skills" and "qualifications" needs for the tourism sector in Rwanda, and compare with the wider EAC region.
- The second part will look at required skills for tourism, and the new types of skills demanded by these trends. Some of the possible specific required skills that may fall under broad titles such as skills in barrier-free tourism, tourism wellness services, revenue management, lodging, amusement and attractions management, etc.
- Finally, the study will look at the transfer (or implementation) of study results into policy and practice, particularly concerning the identification of examples of "good practice" through which the "tourism chamber" will be able to formulate – for the tourism sector as a whole – strong, relevant, and sustainable long-term "advocacy programmes".

- This consultancy must be undertaken by an individual consultant.
- Should at least hold a Master’s degree in economics, development studies or related fields, with specialization in tourism, environment or international trade or a Bachelor’s degree with a working experience in similar assignment of 5 years.
- Should have at least five years research experience in the national and regional arena (i.e., the wider EAC region).
- Proficiency in English and Kinyarwanda would be preferred; working knowledge of French would be a great advantage.
- High-level inter-personal, communication, writing, reporting, and presentation skills.
- Evidence of publication of own written articles in either local or international journals.
- Self-motivation and capability to work under tight deadlines in competitive environment.
- A proven track-record of research and work in tourism would be an added advantage.
- Strong computer skills and analytical skills with ability to write and review technical reports will be required.
- For capacity-building purposes; during course of the assignment the consultant should be able to transfer skills and knowledge to the staff of tourism chamber by working with PSF staff.

The consultant will be required to undertake this assignment within a period of ninety (90) days (three months). At the end of this time-frame, he/she should be able to produce all the outputs and deliverables stated in the aforementioned.
The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants [under IBRD Loans and IDA Credits & Grants] by World Bank Borrowers ("Consultant Guidelines" January 2011), setting forth the World Bank’s policy on conflict of interest. In addition, please refer to the following specific information on conflict of interest related to this assignment.
A Consultant will be selected in accordance with the Individual Consultant Selection method set out in the Consultant Guidelines.

Further information can be obtained at the address below during office hours 08:00 to 1700 hours. Expressions of interest including motivation letters and resumes must be delivered in a written form to the address below (in person, or by mail, or by fax, or by e-mail) by 11th March 2013 at 17:00 o’clock.

Single Project Implementation Unit - MINICOM
Attn: UWITONZE Jean Louis, Ag. Coordinator
P O. Box 73 Kigali – Rwanda
Tel: +250 0783622350 / 0788532112